New 311 System Connects Callers with Agents

311 callers are about to experience a new, better and more equitable interactive voice system. The launch date is planned for July 19. Regular callers to 311 and new callers should find the new system easy to use, quick and helpful. The system will direct callers to agents trained on their request while freeing up more time for agents to speak with callers. With language options for English, Spanish, Somali and Hmong, the new system will make it easier for more people to connect.

The system is in final testing and getting community feedback now. Try the new interactive 311 system and let them know how the system works for you: